FREQUENTLY ASKED QUESTIONS (FAQs)
How do I register my account
Click on the “My Account” option on the upper right hand side of the home page and then click “Register”.
What Information is required to register an account
1. Name
2. Email
3. Telephone Number
2. Email
3. Telephone Number
How do I become a seller on DVM
Click on “Sell on DVM” option at the upper right hand side of the home page. Once you create your account,
DVM representative will contact you for verification.
What are my payment options
Direct bank transfers, money orders and cheques deposited in favor of our account will be accepted.
Credit/Debit Card Payments through the JazzCash option
We are not accepting cash on delivery at the moment.
How do I Order for customized product and large orders such as solar systems & square footage based
equipment
1. You can select the “Get a Quote” option for such products
2. You can email us at [email protected] with your intent to get a site survey done
3. You can call us at our number and speak to our representative
2. You can email us at [email protected] with your intent to get a site survey done
3. You can call us at our number and speak to our representative
Can I return my products if I don’t need them anymore
DVM will not accept returns for products that are no longer needed. For more information read our Returns
and Refunds Policy
When will my products be delivered
The delivery times will be mentioned on each product’s individual page. Due to the nature of the products and
the systems, they have different delivery times. Standard appliances are available based on delivery times
mentioned. However any bulk orders and customized solutions may have a wider range of delivery times. For
such goods you will be notified at the time of order placement.
What is considered as order confirmation
Order is confirmed upon receipt of payment and when the products are being shipped.
Can Items become out of stock after I place an order?
Since DVM is merely a marketplace connecting the buyer & seller, there may be instances where the product
in consideration becomes out of stock (after order placement). DVM will confirm availability of the product
before accepting any payments and will do its best to fulfill the order within the stipulated time. In case of
matters beyond DVM’s control and unavailability of the product, you will be notified immediately and all (if
any) payments shall be fully refunded.
How will I be informed of any notifications
We will notify you through either your email or your telephone which will be provided to us
What are the shipping charges?
Shipments is calculated on the bases of weight/volumetric weight of the product. The shipment charges are
clearly mentioned at the time of checkout. For a customized bulky order we will confirm the shipment
charges once order or query has been placed.
